How Do You Say Service Sucks En Espanol?

My cable provider, Cox, offers FREE virus and security protection through McAfee. My PC computers have a Norton security package that costs me about $40 a year if my memory is correct. Better still is the Macs don't need any 3rd party protection, therefore free. Anyhow, back to my rant that begins with trying to take advantage of the free McAfee.

I easily uninstalled the Norton, but ran into a problem about half way into installing the McAfee. That required a call to Cox "Customer Service". The message asked me to push 1 for English or 2 for Espanol. Next it told me the call may be recorded for quality assurance purposes- sure. Next the voice recognition program couldn't understand my pronunciation of ONE and TECHNICAL SUPPORT!! I'm from Nebraska and we don't have accents, that's why they teach all the television announcers to speak blandly like midwesterners, so why doesn't the computer recognize simple words pronounced correctly? Who programs voice recognition anyway? Rajeesh from Pakistan? Oh I forgot his name is Bob.

After several outbursts into the phone and numerous punches of the 0 button, the machine transfers me to a customer service queue that is also monitored for training purposes! Music plays on and on and I'm periodically told of how much they appreciate my business, but all of their representatives are busy helping other customers and I will be helped just as soon as they are done with the other customers.

Does anyone believe that staffing is determined to actually service customers? I wait and wait and finally hang up. Customer service success for Cox Communications since they moved another person through their queue so there is no need to add to staff.

Two things are obvious today. Business could care less about service after the sale and they are equally or more interested in Espanol than English. To retaliate I'm buying less product or service. Second, I'm calling customer service a couple of times a day for grins. Since Spanish is the preferred language, that's the button I'm going to push. I can mutter a few Spanish words and the voice recognition won't understand me anyhow and the representtive doesn't come on the phone for ages either. So, if I haven't hung up yet, I'll speak English to the Spanish agent and suggest that they hire more representatives and listen to their recordings to hear what their customers are shouting into the phone. It's a good thing that I'm retired and have the time to achieve a minimal amount of revenge for poor service.