NO EXCUSE FOR POOR BUSINESS PRACTICES

We've been having some home repairs done lately and all of the contractors and service providers did excellent work. I'd have no reluctance deciding to call them again in the future or recommending them to others. But I'm not sure they will be there to receive the calls.

I can count on the HVAC guy and the plumber to have an invoice in my mailbox within two days. They understand business. They performed a service and deserve to be paid promptly. They aren't being pushy, just business like. Now the pool service people and the landscaper are in danger of going out of business or needing to overcharge since they don't understand accounts receivable management. We've had to call the landscaper in the past and ASK for an invoice, and it still took days! The pool guys have been out three times and we still haven't seen a bill. How do you stay in business without being paid for your services?

Good service and bad management makes me upset almost as much as bad service. I hope they learn their lesson before they go out of business in this recession as cash will continue to be king.